Scrub Lou

Serves New Albany, IN

35244

Hired 104 times

15 employees

2 years in business

Not yet available

5.0

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Venmo, and Zelle.

Next Service

Hours

Sun 12:00 am - 11:59 pm

Mon 12:00 am - 11:59 pm

Tues 12:00 am - 11:59 pm

Wed 12:00 am - 11:59 pm

Thurs 12:00 am - 11:59 pm

Fri 12:00 am - 11:59 pm

Sat 12:00 am - 11:59 pm

Credentials

Background Check

Mark Hunter
Completed on 6/26/2024

Introduction

Scrub Lou is Louisville’s top, locally-owned, residential cleaning company. We focus on providing our customers with the best possible experience: professional cleaners, online and hassle-free booking, and an exceptional level of trust from the time you book until the time we clean.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

At Scrub Lou, we offer customizable pricing tailored to meet your specific needs, starting at $150. We also provide discounts for recurring services and can accommodate special requests. Our goal is to provide transparent and competitive pricing without hidden fees.

What is your typical process for working with a new customer?

Working with Scrub Lou is a seamless experience, personally managed by our owner, Alex. From your initial inquiry to the final booking, Alex will guide you through every step, discussing your cleaning needs, customizing a plan, and finalizing the pricing and schedule to ensure your complete satisfaction.

What education and/or training do you have that relates to your work?

At Scrub Lou, all our staff undergo comprehensive training to stay up-to-date with the latest cleaning practices. We prioritize eco-friendly products and techniques, ensuring a safe and effective clean for your home or business.

How did you get started doing this type of work?

Scrub Lou was founded a year ago by Alex Hunter, who brings over 5 years of industry experience. With a strong background in Economics, Business, and Finance, Alex combines his expertise with a passion for customer service to deliver exceptional cleaning solutions.

What types of customers have you worked with?

We serve a diverse range of customers, from residential homes to commercial properties. Our friendly, non-judgmental staff has experience with small boutique hotels, large office buildings, apartment complexes, and warehouses. No job is too big or too small for Scrub Lou.

Describe a recent project you are fond of. How long did it take?

One of our proudest projects was a hoarding clean-up. The home was filled from floor to ceiling with trash, and our amazing team transformed it into a sparkling clean space in just 12 hours. We take pride in making a positive impact on people's lives.

What advice would you give a customer looking to hire a provider in your area of work?

When hiring a cleaning company, ensure they are licensed, bonded, and insured. It's also important to evaluate the quality and reliability of the cleaning crew. At Scrub Lou, our experienced and thoroughly trained cleaners meet these criteria, providing top-notch service you can trust.

What questions should customers think through before talking to professionals about their project?

Before reaching out to a cleaning professional, consider the following: - What specific cleaning services do you need? - What is the frequency of the cleaning required? - Are there any special areas or items that need extra attention? - What is your budget for the cleaning service? - Do you have any preferences for eco-friendly or specific cleaning products? By answering these questions, you can better communicate your needs and ensure you get the best service possible from Scrub Lou.